Responsible Gambling at Ruby Fortune

What Safer-Gambling Tools Are For

Ruby Fortune provides tools that help you keep play in line with your own budget and time. They are built into your account, free to use, and designed to give you more control, not less enjoyment.

Pokies and casino games are entertainment. Safer-gambling tools exist so that entertainment stays affordable and stays fun. Setting a limit before you play is simply good practice, the same way you'd set a budget for a night out.

These tools work best when they're set up early, before a session begins, rather than adjusted mid-play. Take a few minutes when you first register to decide what feels comfortable for your own circumstances.

Safer-Gambling Tools Available

The table below sets out the core tools, what each one does, and how to switch it on from your account.

Setting a Limit: Step by Step

Follow these steps to put a deposit, loss or time limit in place on your account.

1. Log in to your Ruby Fortune account and go to account settings.
2. Choose the type of limit you want: deposit, loss or time.
3. Select a daily, weekly or monthly period that suits your budget.
4. Enter the amount or time figure you're comfortable with.
5. Confirm the change. Some reductions apply immediately, while increases may involve a cooling-off period before taking effect.
6. Contact support at any time if you want to lower a limit further or need help adjusting your settings.

Why Lower Limits Take Effect Faster Than Higher Ones

Reducing a limit protects you, so it applies straight away. Raising a limit is treated with more caution and may involve a short waiting period, giving you time to reconsider before the higher limit begins.

Self-Exclusion and How It Works

Self-exclusion lets you close off access to your account for a period you choose. Once it's in place, you won't be able to log in, deposit or play until the period ends.

Requesting Self-Exclusion

• Contact support directly to request self-exclusion on your account.
• Confirm the length of time you want to exclude for.
• Your account access is suspended for that period, with no option to reverse it early.
• Marketing emails and promotional contact stop once exclusion is active.

After Self-Exclusion Ends

Access isn't automatically restored once your exclusion period finishes. You'll need to contact support to discuss reopening your account, which gives you a further opportunity to reflect before resuming play.

Recognising the Warning Signs

Problem gambling can develop gradually. Knowing the signs helps you, or someone close to you, act early.

• Spending more time or money on pokies than you planned to.
• Chasing losses by depositing again to try to win back what's gone.
• Borrowing money, selling items, or using funds meant for bills or essentials to keep playing.
• Feeling anxious, irritable or preoccupied with gambling when you're not playing.
• Hiding the amount of time or money spent from family or friends.
• Neglecting work, study, relationships or sleep because of gambling.
• Using the deposit or loss limit tools repeatedly without sticking to them.

If any of these feel familiar, it's worth pausing and reaching out for support before play continues.

Where to Get Help Locally

Support is free, confidential and available to anyone in Australia affected by gambling, whether it's your own play or someone else's.

• Gambling Help Online: 1800 858 858, available 24/7, gamblinghelponline.org.au
• Lifeline: 13 11 14, for broader crisis support and someone to talk to

These services offer counselling, practical advice and referrals, and can be contacted by phone or online chat at any hour. You don't need to be in crisis to call, early conversations help too.

Supporting Someone Else

If you're worried about a family member or friend, Gambling Help Online also supports people affected by someone else's gambling. You can call on their behalf to talk through options and next steps.

Responsible Gambling Reminder

Ruby Fortune is strictly for players aged 18 and over. Gambling should stay enjoyable and within what you can afford to lose. Use the limit tools above to keep play in line with your budget, and reach out to Gambling Help Online on 1800 858 858 if you need support.

Frequently Asked Questions

How do I set a deposit limit on my Ruby Fortune account?

Go to account settings after logging in, select deposit limit, choose a daily, weekly or monthly period, and enter your preferred amount. Lower limits apply immediately, while increasing a limit may involve a short cooling-off period first.

Can I reverse self-exclusion early if I change my mind?

No, self-exclusion cannot be reversed early once it's active. The account stays closed for the full period you chose when requesting it, which is designed to give you genuine time away from play.

What happens to my account during a self-exclusion period?

You cannot log in, deposit or play while self-exclusion is active. Promotional emails and offers also stop. Contact support once the period ends to discuss reopening your account before you resume playing.

Are reality checks compulsory or do I need to turn them on?

Reality checks are enabled through your account settings and show an on-screen reminder of your session length and activity at the interval you choose, helping you stay aware of time spent playing.

Who can I contact if I'm worried about my own gambling?

Call Gambling Help Online on 1800 858 858, available 24/7, or visit gamblinghelponline.org.au for free, confidential counselling and advice. You can also set deposit, loss or time limits directly on your account for extra support.

Is there a minimum age to use Ruby Fortune's gambling tools?

Yes, Ruby Fortune is strictly for players aged 18 and over. All safer-gambling tools, including limits and self-exclusion, are available only to verified account holders who meet this age requirement.